Current status of Fotoweb not logging any events

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Jonas Sjöberg

• January 09, 2020 07:59

Since jan 1 2020 the function in Fotoweb of logging any events to provide information of client downloads, searches, previews, uploads, sales etc, is not working. 

I depend on many of the functions and consider them business critical. 

 

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• Official comment

  

  Radmila Milenkovich

  • January 10, 2020 08:04

  We’re sorry to hear about the problem – we are aware of it and working relentlessly on a fix. Our development team has identified the reason for the issue and a fix will be part of the next release.
  Additionally, we have prepared a solution for our customers that need it fixed now - it is a script that will solve this problem. We will update everyone with an open support case as soon as the script is ready.

  Jonas, we have opened a ticket for you to share the above mentioned script. We apologize for the caused inconvenience.

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